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NEXT LIVE WEBINAR WITH CATHI HIGHT
Member Personas – Moving to Targeted Engagement
Explore with Cathi Hight and guest speaker Shannon Reid, President of the Montgomery Area Chamber of Commerce, how to create member personas to enhance the member experience.
LATEST WEBINAR RECORDING WITH CATHI HIGHT
Going Faster and Further with the Entrepreneurial Operating System (EOS)
Discover with Cathi Hight and guest speaker Jane Clark, President of the Michigan West Coast Chamber of Commerce, how the EOS system can help you build a strong, healthy, and enduring organization.
Latest Webinar Recording Resources
Time Talent & Treasure: Driving Board Engagement
Explore with Cathi Hight the different types of board engagement and best practices to increase the engagement of individual directors.
Duty of Foresight: Is Your Board Ready to Lead?
Discover with Cathi Hight the power of foresight in helping your organization’s Board navigate the future.
7 Traits of Amazing Volunteer Leaders
Bring your volunteer leaders as Cathi Hight dives into the essentials that create positive volunteer experiences.
The Engagement Paradox — Moving from Passive to Strategic
Find the missing piece to growth, retention, and revenue as Cathi Hight shares engagement challenges, cutting-edge success stories, and new approaches to engaging members.
How to Appeal to the 4 Types of Members
Discover with Cathi Hight ways to provide greater value to your members based upon their motivations and interests.
It’s a Whole New World: Leverage Foresight to Lead and Succeed
Cathi Hight discusses how foresight can make you the essential element for your members’ and stakeholders’ success.
I Want a Divorce – Why Members Leave and How We Can Make Them Stay
Discover what works as Cathi shares the ways to create stronger, long-lasting relationships with your members.
The VOI of Membership is Greater than the ROI
Learn from Cathi Hight how to rethink the value your members expect from your organization.
Win Back Campaigns: Courting Dropped Members
Be an organization people want to come back to as Cathi Hight shares with you how to create successful win back campaigns.
A New Approach to Tiered Membership
Join Cathi Hight as we see how to create a Tiered Model that works for your organization, delivering value and revenue.
Tackling the Talent Challenge
Join Guest Speaker, Jordan Vogel, and Cathi Hight and help your community to Win the War on Talent!
“So What?” Make Your Pitch Matter
Explore with Cathi Hight how to make your communications more relevant and effective.
The 10 Commandments of an Effective Board
Learn from Cathi Hight the “secret sauce” that the best boards possess and how to reboot your board for success.
Making Remarkable: How Can You Achieve Remarkability?
Guest speaker, Adam Legge, and Cathi Hight talk about what can make your organization truly remarkable!
The Solution Revolution: Are You a Wavemaker?
Explore with Cathi Hight and guest speakers John L. Taylor and Scott Hall ways to be part of the Solution Economy for your community.
Member Personas and Why You Need Them
Find out what works as Cathi Hight shares the power of using member personas to meet member needs.
Are You Member-Centric?
Attain a better understanding of how to create a member-centric culture with Cathi Hight as she explores strategies and experiences that deliver on your intentions.
Lifetime Value of Members: Time + Engagement = Revenue
Join Cathi Hight as we explore how focusing on the lifetime value of members positively impacts the member experience as well as the bottom line.
Journey Maps that Improve Member Experiences
Leverage what is truly important to your members as Cathi Hight outlines how Journey Maps provide you insights to member expectations and behavior.
The Key to a High Performing Culture is You
Explore with Cathi Hight the “secret sauce” that creates high performing organizations.
What's Next?
Take a moment with Cathi Hight to reflect and ask “What’s Next” to remain relevant to your members and the community you serve.
The Science Behind Member Loyalty
Discover with Cathi Hight how to use science to your advantage as you grow your organization.
Member Retention: In Search of the Silver Bullet
Explore with Cathi Hight proven retention strategies that will save you time and increase your bottom line.
Kill the Sacred Cows: How to Evaluate, Refine, and Drop Member Benefits
Learn from Cathi Hight how to get rid of programs, events and benefits that have outlived their purpose!
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