It's all about improving your organization's health
We are here to help your organization stay relevant, manage constant change, enhance customer loyalty, and “work smarter, not harder” with proven strategies that will save you time and increase your bottom line.
What would best serve your organization?
Building More Effective Teams
Member-Based Organizational Success
Upcoming Webinars
Prioritize the Urgent, Squeaky Wheel and Someday
Join us February 23th for a FREE webinar as Cathi Hight discusses how other professionals make decisions while juggling the realm of multiple requestors and priorities.
Our Most Popular Webinars
Strategic Recruitment — Retention Starts with the Journey to Join
Watch as Cathi Hight talks about ways to strategically recruit new members with an eye towards retention and the bottom line.
Networking 4.0 — Rethink and Reinvent the Art of Connection
Watch the discussion as Cathi Hight and her guests, Beth Bridges of The Networking Motivator and Frank Kenny, Digital Strategist and Founder of Chamber of Commerce Professionals, talk about the opportunity move away from networking and focus on building networks.
The 5 Stages of Stress — Avoiding Burnout
Listen in as your colleagues and Cathi Hight discuss ways to identify and navigate stress in today’s environment while circumventing burnout and improving team productivity.
Membership Life Cycle — Which Stage Needs Improvement?
Explore with Cathi Hight as she reveals proven strategies to recruit, engage, and retain more members to achieve real membership growth.
Kill the Sacred Cows: Reimagine, Redesign and Relaunch
With uncertainty looming and the changing expectations of stakeholders, it’s time to evaluate with Cathi Hight what you offer, say goodbye to sacred cows whose time has come and gone, and develop new strategies for designing future programs.
Take Back Your Time and Your Life!
Learn from Cathi Hight the “secret sauce” of time management strategies that really work.
Latest Recordings
Art of Mentoring – Develop Talent and Emerging Leaders
Watch Cathi Hight and guest Alex Richardson explore the power of mentoring for membership and how to implement a program effectively.
Recognize and Reward Members — Develop a Culture of Engagement
Watch as Cathi Hight discusses ways to have members feel appreciated by leveraging recognition and rewards within a culture of engagement.
The Intentional Programming Calendar — Align, Plan, and Deliver
Explore as Cathi Hight discusses ways to intentionally develop programming calendars that align with your priorities, engage your audiences, and make best use of your resources.
The VOI of Membership: The Power of I
Watch as we discuss how VOI and the Power of I are more valuable than ROI to your membership and organization.
Freemium Membership: How Does it Serve Your Mission?
Hear the stories of how SWFL Inc, Douglas County Chamber, and Eugene Chamber embarked on offering a freemium membership level, their challenges and insights, and why other organizations should consider making the change.
Are You the Essential Valued Partner Your Community Needs?
Watch as Cathi Hight and her guests April Bragg and Aura Lee Durham discuss how the Robins Regional Chamber stepped up to fill a leadership void and developed a positive and inclusive environment for engagement, inspiring raving fans in the community.
News From Our Blog
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Signs Your Board Needs an Overhaul May 16, 2021 -
Focus on the Cause, Not the Club March 21, 2021 -
Association Economic Outlook: Should You Return to Normal? December 12, 2020 -
Deliver Value Through Customers' Experiences October 10, 2020 -
What’s Your Membership Game Plan? September 21, 2020 -
Your Events Are Canceled. Disruption May Be a Gift. July 31, 2020 -
Meeting Members Where They Are July 8, 2020 -
Leading Communities Through Crisis, “You’re it” May 6, 2020 -
6 Rs to Grow Your Events March 13, 2020 -
Millennials Change the Rules of Engagement February 13, 2020
Our Best-Selling Solutions
What People Are Saying About Hight Performance Group
Our relationship began with your services as a coach to our office staff, following department wide training in time management and organizational skills. The success of the program is evident throughout our departments today and due in large part to your persistent, but patient, encouragement and professional guidance. I know that relationships established with our staff members during the coaching visits to ensure the continuation and success of the training continues today. That speaks loudly of your success, both professionally and personally. I look forward to our continued contact and programs offered by you and your colleagues.
President
chain of theatres
Over the years, I have had the good fortune of participating in many time management training opportunities and have gleaned a gem or two from all. For me, the Work Smarter, Not Harder program was a markedly different experience than past training sessions. The tools I learned from this program produced many, many positive results in my work day. I am on top of my priorities, effectively planning projects, and working on tasks well before they are due. I am able to look toward the future needs of my department, and proactively plan next steps in a way I have never achieved before. This program will benefit anyone who wants to work smarter!
Director
municipal court
Cathi’s foresight in creating a tool that helps organizations retain more of its members is a natural progression in her consulting specialty because we all know recruiting new members... costs far more than keeping the ones we already have.
Debra Benton, author How To Think Like a CEO (Warner Books)
In this day and age of meeting customer needs, a generic membership approach no longer works. A New Approach to Tired Membership provides the basis to analyzing and developing a successful plan for creating a custom approach that delivers value and meets individual customer’s needs. Highly recommended.
Mark A V’Soske, CAE, President (retired)
Toledo Regional Chamber of Commerce
Cathi Hight knows chambers, understands members, and her tiered system is the special sauce for turning your membership sales from a business transaction into a meaningful relationship based on a blending of mutual interests.
John Tayer, President and CEO
Boulder Chamber
Cathi distills the complexities of operating membership organizations into something that is understandable and applicable. She is incredibly knowledgeable of best practices, her frameworks are spot-on, but she is always welcoming to new ideas and approaches. Her hallmark is how graciously she shares her knowledge, experience and wisdom. A conversation with Cathi always leads to an improvement in whatever I am working on.
Jonathan Packard, Senior VP of Customer Experience
Greater Austin Chamber of Commerce
Cathi Hight and Hight Performance Group confront the issue of member retention head-on with a proactive approach. Their Member Retention Kit helps Chamber executives like myself identify the ideal and the ‘at-risk’ member, develop migration strategies and compile and analyze reports that will assist with managing retention.
Pam Ridler, CCE, President
Castle Rock CO Chamber of Commerce
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Hight Performance Group, Inc.
P.O. Box 203606, Austin, TX 78720
cathi@hightperformance.com
Phone: 512‑354‑7219