It's all about improving your organization's health

We are here to help your organization stay relevant, manage constant change, enhance customer loyalty, and “work smarter, not harder” with proven strategies that will save you time and increase your bottom line.

 

 

 

 

 

 


What would best serve your organization?



Building More Effective Teams



Member-Based Organizational Success



Upcoming Webinars

The Art of Automation — Work Smarter to Recruit, Engage, and Retain Members

Join us July 22nd as Cathi Hight and her guest, Frank Kenny, Digital Strategist and Founder of Chamber of Commerce Professionals, talk about how innovative associations use automation for every stage of the member journey.

Our Most Popular Webinars

Membership Life Cycle — Which Stage Needs Improvement?

Explore with Cathi Hight as she reveals proven strategies to recruit, engage, and retain more members to achieve real membership growth.

Kill the Sacred Cows: Reimagine, Redesign and Relaunch

With uncertainty looming and the changing expectations of stakeholders, it’s time to evaluate with Cathi Hight what you offer, say goodbye to sacred cows whose time has come and gone, and develop new strategies for designing future programs.

Take Back Your Time and Your Life!

Learn from Cathi Hight the “secret sauce” of time management strategies that really work.


Performance Lab Membership | Hight Performance Group


What People Are Saying About Hight Performance Group


Our relationship began with your services as a coach to our office staff, following department wide training in time management and organizational skills. The success of the program is evident throughout our departments today and due in large part to your persistent, but patient, encouragement and professional guidance. I know that relationships established with our staff members during the coaching visits to ensure the continuation and success of the training continues today. That speaks loudly of your success, both professionally and personally. I look forward to our continued contact and programs offered by you and your colleagues.


President
chain of theatres

Over the years, I have had the good fortune of participating in many time management training opportunities and have gleaned a gem or two from all. For me, the Work Smarter, Not Harder program was a markedly different experience than past training sessions. The tools I learned from this program produced many, many positive results in my work day. I am on top of my priorities, effectively planning projects, and working on tasks well before they are due. I am able to look toward the future needs of my department, and proactively plan next steps in a way I have never achieved before. This program will benefit anyone who wants to work smarter!


Director
municipal court

Cathi’s foresight in creating a tool that helps organizations retain more of its members is a natural progression in her consulting specialty because we all know recruiting new members... costs far more than keeping the ones we already have.


Debra Benton, author How To Think Like a CEO (Warner Books)

In this day and age of meeting customer needs, a generic membership approach no longer works. A New Approach to Tired Membership provides the basis to analyzing and developing a successful plan for creating a custom approach that delivers value and meets individual customer’s needs. Highly recommended.


Mark A V’Soske, CAE, President (retired)
Toledo Regional Chamber of Commerce

Cathi Hight knows chambers, understands members, and her tiered system is the special sauce for turning your membership sales from a business transaction into a meaningful relationship based on a blending of mutual interests.


John Tayer, President and CEO
Boulder Chamber

Cathi distills the complexities of operating membership organizations into something that is understandable and applicable. She is incredibly knowledgeable of best practices, her frameworks are spot-on, but she is always welcoming to new ideas and approaches. Her hallmark is how graciously she shares her knowledge, experience and wisdom. A conversation with Cathi always leads to an improvement in whatever I am working on.


Jonathan Packard, Senior VP of Customer Experience
Greater Austin Chamber of Commerce

Cathi Hight and Hight Performance Group confront the issue of member retention head-on with a proactive approach. Their Member Retention Kit helps Chamber executives like myself identify the ideal and the ‘at-risk’ member, develop migration strategies and compile and analyze reports that will assist with managing retention.


Pam Ridler, CCE, President
Castle Rock CO Chamber of Commerce