What would best serve your organization?
Building More Effective Teams
Member-Based Organizational Success
Our Most Popular Webinars
Kill the Sacred Cows: Reimagine, Redesign and Relaunch
With uncertainty looming and the changing expectations of stakeholders, it’s time to evaluate with Cathi Hight what you offer, say goodbye to sacred cows whose time has come and gone, and develop new strategies for designing future programs.
Membership Life Cycle — Which Stage Needs Improvement?
Explore with Cathi Hight as she reveals proven strategies to recruit, engage, and retain more members to achieve real membership growth.
Leadership for an Envisioned Future — Core competencies for career pathways
Discover with Cathi Hight and Amy Thompson, Vice President of the Cincinnati USA Regional Chamber’s Leadership Center, as they discuss partnering with business leaders to develop employees into civic-minded, change agents.
5 Insights to Move Your Chamber From Relevant to Essential
Enjoy watching Cathi Hight and Casey Steinbacher, Founder of Casey’s Company, widely recognized as a national expert in urban innovation strategies, as they discuss the opportunities available in moving from relevant to essential.
News From Our Blog
Signs Your Board Needs an Overhaul May 16, 2021
Focus on the Cause, Not the Club March 21, 2021
Association Economic Outlook: Should You Return to Normal? December 12, 2020
Deliver Value Through Customers' Experiences October 10, 2020
What’s Your Membership Game Plan? September 21, 2020
Your Events Are Canceled. Disruption May Be a Gift. July 31, 2020
Meeting Members Where They Are July 8, 2020
Leading Communities Through Crisis, “You’re it” May 6, 2020
6 Rs to Grow Your Events March 13, 2020
Millennials Change the Rules of Engagement February 13, 2020
Our Best-Selling Solutions
What People Are Saying About Hight Performance Group
Our relationship began with your services as a coach to our office staff, following department wide training in time management and organizational skills. The success of the program is evident throughout our departments today and due in large part to your persistent, but patient, encouragement and professional guidance. I know that relationships established with our staff members during the coaching visits to ensure the continuation and success of the training continues today. That speaks loudly of your success, both professionally and personally. I look forward to our continued contact and programs offered by you and your colleagues.
chain of theatres
Over the years, I have had the good fortune of participating in many time management training opportunities and have gleaned a gem or two from all. For me, the Work Smarter, Not Harder program was a markedly different experience than past training sessions. The tools I learned from this program produced many, many positive results in my work day. I am on top of my priorities, effectively planning projects, and working on tasks well before they are due. I am able to look toward the future needs of my department, and proactively plan next steps in a way I have never achieved before. This program will benefit anyone who wants to work smarter!
Cathi’s foresight in creating a tool that helps organizations retain more of its members is a natural progression in her consulting specialty because we all know recruiting new members... costs far more than keeping the ones we already have.
Debra Benton, author How To Think Like a CEO (Warner Books)
In this day and age of meeting customer needs, a generic membership approach no longer works. A New Approach to Tired Membership provides the basis to analyzing and developing a successful plan for creating a custom approach that delivers value and meets individual customer’s needs. Highly recommended.
Mark A V’Soske, CAE, President (retired)
Toledo Regional Chamber of Commerce
Cathi Hight knows chambers, understands members, and her tiered system is the special sauce for turning your membership sales from a business transaction into a meaningful relationship based on a blending of mutual interests.
John Tayer, President and CEO
Cathi distills the complexities of operating membership organizations into something that is understandable and applicable. She is incredibly knowledgeable of best practices, her frameworks are spot-on, but she is always welcoming to new ideas and approaches. Her hallmark is how graciously she shares her knowledge, experience and wisdom. A conversation with Cathi always leads to an improvement in whatever I am working on.
Jonathan Packard, Senior VP of Customer Experience
Greater Austin Chamber of Commerce
Cathi Hight and Hight Performance Group confront the issue of member retention head-on with a proactive approach. Their Member Retention Kit helps Chamber executives like myself identify the ideal and the ‘at-risk’ member, develop migration strategies and compile and analyze reports that will assist with managing retention.
Pam Ridler, CCE, President
Castle Rock CO Chamber of Commerce
Hight Performance Group, Inc.
P.O. Box 203606, Austin, TX 78720