Interested in “Early Bird” pricing on upcoming webinars and discounts?
Become a Performance Lab member today!
Growing Your Membership
Our library of popular webinars to help you grow your organization’s membership
Webinar Recording
5 Insights to Move Your Chamber From Relevant to Essential
Watch Cathi Hight and Casey Steinbacher, Founder of Casey’s Company, widely recognized as a national expert in urban innovation strategies, as they discuss the opportunities available in moving from relevant to essential.
Webinar Recording
What’s Your Membership Game Plan?
Explore with Cathi Hight how to develop your membership game plan going into 2021.
Webinar Recording
Member Personas:
Moving to Targeted Engagement
Explore with Cathi Hight and guest speaker Shannon Reid, President of the Montgomery Area Chamber of Commerce, how to create member personas to enhance the member experience.
Webinar Recording
Journey Maps that Improve Member Experiences
Leverage what is truly important to your members as Cathi Hight outlines how Journey Maps provide you insights to member expectations and behavior.
Webinar Recording
How to Appeal to the 4 Types of Members
Discover with Cathi Hight ways to provide greater value to your members based upon their motivations and interests.
Webinar Recording
Success School
A Business, Education and Community Initiative
Explore with Cathi Hight and Christopher Emge, Principal of the Success School, as they talk about this innovative program and its impact on talent retention.
Webinar Recording
Design Thinking:
Communicate Better, Know Your Audience and Move Quicker
Discover with Cathi Hight and guest speaker Jonathan Packer, Senior Vice President of Customer Experience at the Austin Chamber of Commerce, how the Austin Chamber is transforming how it communicates, engages and measures success.
Webinar Recording
A New Approach to Tiered Membership
Join Cathi Hight as we see how to create a Tiered Model that works for your organization, delivering value and revenue.
Webinar Recording
The Engagement Paradox:
Moving from Passive to Strategic
Find the missing piece to growth, retention, and revenue as Cathi Hight shares engagement challenges, cutting-edge success stories, and new approaches to engaging members.
Webinar Recording
The VOI of Membership is Greater than the ROI
Learn from Cathi Hight how to rethink the value your members expect from your organization.
Webinar Recording
What Your Association Can Learn from Netflix
Discover with Cathi Hight and Dan Stevens, President of WorkerBee.TV, Inc. and creator of Association TV®, as they discuss ways you can grow your association for the future.
Webinar Recording
Membership During An Economic Recovery
Watch Cathi Hight in this webinar originally created for the Illinois Association of Chamber Executives (IACCE) as she helps you explore opportunities to strengthen businesses in your community, grow your membership base, and communicate the value of your Chamber of Commerce.
Webinar Recording
Lifetime Value of Members:
Time + Engagement = Revenue
Join Cathi Hight as we explore how focusing on the lifetime value of members positively impacts the member experience as well as the bottom line.
Webinar Recording
“So What?”
Make Your Pitch Matter
Explore with Cathi Hight how to make your communications more relevant and effective.
Webinar Recording
Member Personas and Why You Need Them
Find out what works as Cathi Hight shares the power of using member personas to meet member needs.
Hight Performance Group, Inc.
P.O. Box 203606, Austin, TX 78720
cathi@hightperformance.com
Phone: 512‑354‑7219