• 1-512-354-7219
  • cathi@hightperformance.com
Hight Performance
Hight Performance
Signs Your Board Needs an Overhaul

Signs Your Board Needs an Overhaul

Focus on the Cause, Not the Club

Focus on the Cause, Not the Club

Association Economic Outlook: Should You Return to Normal

Association Economic Outlook: Should You Return to Normal?

Deliver Value Through Customers' Experiance

Deliver Value Through Customers’ Experiences

What’s Your Membership Game Plan? | Video Blog | Hight Performance Group

What’s Your Membership Game Plan?

Your Events Are Canceled | Hight Performance Group

Your Events Are Canceled. Disruption May Be a Gift.

Meeting Members Where They Are | Video Blog | Hight Performance Group

Meeting Members Where They Are

Leading Communities Through Crisis

Leading Communities Through Crisis, “You’re it”

6 Rs to Grow Your Events | Video Blog | Hight Performance Group

6 Rs to Grow Your Events

Millennials Change Rules of Engagement | Video Blog | Hight Performance Group

Millennials Change the Rules of Engagement

Driving Towards a Renaissance | Video Blog | Hight Performance Group

Driving Towards a Renaissance

It’s Not Change that Fails, It’s Transitions | Video Blog | Hight Performance Group

It’s Not Change that Fails, It’s Transitions

Does Your “Why” Inspire Followers? | Video Blog | Hight Performance Group

Does Your “Why” Inspire Followers?

Working Smarter Pays Forward

Connections: The Science of Building Member Relationships | Video Blog | Hight Performance Group

Connections: The Science of Building Member Relationships

Is Perpetual Membership the Norm | Video Blog | Hight Performance Group

Is ‘Perpetual Membership’ the Norm?

Multitasking Hurts Your Brain

Psychographics Drive Join and Renewal Rates | Video Blog | Hight Performance Group

Psychographics Drive Join and Renewal Rates

Office Bring You Joy | Video Blog | Hight Performance Group

Does Your Office Bring You Joy?

Great Conveners | Video Blog | Hight Performance Group

Great Conveners: Are You Trying or Being?

10 Reasons Why Members Renew | Video Blog | Hight Performance Group

10 Reasons Why Members Renew

40 Ways to Love Your Members | Video Blog | Hight Performance Group

40 Ways to Love Your Members

If You’re Not Remarkable, You’re Not Relevant | Video Blog | Hight Performance Group

If You’re Not Remarkable, You’re Not Relevant

The Great Convener | Video Blog | Hight Performance Group

The Great Convener: Are You Trying or Being?

Duty of Foresight | Video Blog | Hight Performance Group

Duty of Foresight: Is the Board Ready to Move Your Organization Forward?

Mapping The Journey To Join | Video Blog | Hight Performance Group

Mapping The Journey To Join

Are You A "Wavemaker"? | Video Blog | Hight Performance Group

Are You A “Wavemaker”?

We Want You Back | Video | Hight Performance Group

We Want You Back: Courting Dropped Members

The Future of Membership Models | Video | Hight Performance Group

The Future of “Membership” Models

3 Mistakes We Make with Welcome Emails | Video | Hight Performance Group

3 Mistakes We Make with Welcome Emails

Mapping the 1st Year Member Journey | Video | Hight Performance Group

Mapping the 1st Year Member Journey

It's Not About You -- It's About The Members! | Video | Hight Performance Group

It’s Not About You — It’s About The Members!

5 Tips to Improve Your Membership Renewal Requests | Video | Hight Performance Group

5 Tips to Improve Your Membership Renewal Requests

I’m Not “Past Due” on Your Invoice! | Video | Hight Performance Group

I’m Not “Past Due” on Your Invoice!

Hight Performance Group | Video | I Want a Divorce - Why Members Leave Us

I Want a Divorce – Why Members Leave Us

Hight Performance Group | Video | How Do We Increase Our Retention?

How Do We Increase Our Retention?

Hight Performance Group | Video | What Drives Our Retention Rate?

What Drives Our Retention Rate?

Hight Performance Group | Cathi Hight | Video | Why is Our Retention Rate So Low?

Why is Our Retention Rate So Low?

Calm in Sea of Chaos

Psychographics Drive Join and Renewal Rates

Join the Auto-Renewal Economy

Are You Taking a “Backwards” Approach to Member Engagement?

Great tips on rewarding members doing more of what you want

Happiness is relative to age and how they want to spend their time

How many of your members are a Zero for engagement?

Who Will Be Your Members in 2020 and Why?

When Should You Raise Dues?

Use “Win-Back” Campaigns to Court Lost Members

What Types of Connections Do Your Members Need?

The New Motto: Access, Resources and Solutions to Members

The Membership Life Cycle Starts with Smart Recruiting

Move From ROI to VOI

Increase Engagement Levels as a Retention Strategy

Increase 1st and 2nd Year Retention Rates with Successful Integration Strategies

Improve the Membership Renewal Stage

How Do You Measure Up to What Matters Now?

How Member-Centric Are You?

Generate More “Word of Mouth” Referrals

Do I Need a Strategic Plan?

Cultivating Engagement: Let’s Talk About Connections

Cathi Hight’s Top 20 Tips to Grow Your Business for 2014

Are You Winning the Fight for Relevance?

10 Reasons Why Members Renew

10 Tips to Increase Member Renewal Rates

8 Critical Equations for Membership Recruitment and Retention

I want the same hotel experiences as Millenials, do you?

6 Questions to Decide if Your Association Should Endorse a Candidate

Gen Y isn’t buying homes or starting families as young as previous generations

Are you prepared to be the solution your customers and members need?

The Secret to Member Engagement is Being Nosy

What associations can learn from Foursquare

Employers who attract & retain the best employees

Economic conditions created a large free agent workforce

Are you making strategic gambling bets on these trends?

How will these talent trends impact you?

Is There a Perfect Storm for Talent Ahead?

How many of these questions have you used to find the perfect hire?

The San Jose Silicon Valley Chamber helps small business members Get it Shipped

Relevance Means You Continue to Matter to Customers

I’m ready to embrace Salto Mortale, are you?

How Do I Contribute to the Connection Economy?

Associations have difficulty in communicating value or benefits and understanding their markets’ needs

High-Performing Teams: Myth or Reality

The Reality of High Performing Teams

Keeping exhibitors happy at your conferences is a sure way to ensure they support you year after year

The State of E-learning and the Potential it Offers Nonprofits (And All Other Sectors)

Strategic Member Engagement

Hope you develop the butterfly effect every where you go

Can associations become the Google navigators of info?

Use Stay Interviews to retain current employees

What associations can adopt from online communitiies

Expand the mantra that engagement = retention

10 Member Engagement Must-Dos for 2014.

Are you familiar with Socious software to drive member engagement through online communities?

Money for Your Mission article by Cathi

Free Download! ACCE’s new study on chamber revenue models

Customized Ready to Serve customer service training for Jackson Hole Mountain Resort

How are you inspiring to create a work environment where employees are productive?

I am the THE MAESTRO, my primary trigger is Power and my secondary trigger is Prestige

10 Ways You’re Killing Your Credibility

10 Steps to Getting More Done in Your Day

How Does Your Association Measure Up to What Matters Now?

The Best Marketing Your Organization Will Ever Get Costs NOTHING

Do you have any of these habits of famous creative people?

Nice job by the VA Chamber on touting the Value of Influence for advocacy

Increase sponsorship ROI by making it all about them and not you

Taking a Fresh Look at Association Sponsorships

Make the Bottom Line the Subject Line

Helping Chamber Members Work Smarter

Work Smarter, Not Harder Program Comes to Lufkin

Top 10 List of What Amazing Employees Do

Are you a good boss or an amazing one?

How to Cultivate Engagement with New Members

Engagement, Value, and Blaming the Member

7 “Best Practices” for True Member Engagement

Check out my favorite books on membership development all in one place

Which of these association risk factors are impacting you?

Member Recruitment & Retention

3 Biggest Things Hurting Your Productivity

5 must-have strategies for successful membership recruitment

10 Lessons for Cultivating Member Commitment

Where Do You Need to Apply 5S?

Caring about what your members care about

I need to add project management to my skill sets

We love dashboards, don’t we?

Facilitating our Different Styles

7 Steps To Diversify Your Customer Base

Do You Prefer a Calendar or Anniversary Dues Cycle?

My quotes on the ‘Workers face tough choices as unemployment drags on’

Thanks to @IACCE for reposting this article

How do you spend the first hour of your workday?

Social Media– Friend or Foe for Associations?

Great creative out-of-office messages

One of my most favorite jobs was running Kauffman Foundations’ FastTrac

Membership renewal isn’t just about a once-a-year procedure

Did you know that “those associations wih renewal rates at 80% or higher are significantly more likely to provide an installment renewal plan, with monthly or quarterly payment options.”

I love this membership renewal infographic

Cubicle Etiquette: Sights, Sounds and Smells

How close are you to your customers?

What other tips would you advise if terminating an employee?

10 Little-Known Membership Retention Strategies

5 games people play that ruin results

What other tips would you suggest to be a better listener in the sales process?

Yes, customers love personalization!

Sharing insights from Jim Collins & ASAE

Good tips to develop customer trust

Both the leader & Board are responsible for value creation for members

How to Apply Social to Membership Retention and Renewal

I agree with David Allen that while folks think I help them ‘get organized’ they may fail to see the emphasis on productivity

This article is essential to navigate your organization to be relevant in the market

Reward Value, Not Face Time with employees and create a “Results Only Work Environment.”

Why You Need to Make Your Life More Automatic

The Magic of Doing One Thing at a Time

Who Will Your Members Be in 2020 and Why?

I’ve touted the “So What?” book for over a year

Strive to live your highest ideals.

Do You Have the Courage to Manage Up?

I Have 1, 115 More Saturdays Left. How Many Do You Have?

When Priorities Outweigh Resources

Up Your Vitamin P Intake

Use Office Kaizen to Increase Your Productivity

All We Need is Good Change

Member Retention Quiz

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