Recruit and Retain Members
Favorite Membership Books
Articles by Cathi Hight
Favorite Marketing Books
Build Strong Teams
The Five Behaviors of a Cohesive Team
Work Smarter, Not Harder Program
Favorite Team Building Books
Favorite Productivity Books
Recent Blog Posts
We Want You Back: Courting Dropped Members
The Future of “Membership” Models
3 Mistakes We Make with Welcome Emails
Mapping the 1st Year Member Journey
It’s Not About You — It’s About The Members!
5 Tips to Improve Your Membership Renewal Requests
I’m Not “Past Due” on Your Invoice!
I Want a Divorce – Why Members Leave Us
How Do We Increase Our Retention?
What Drives Our Retention Rate?
Why is Our Retention Rate So Low?
Calm in Sea of Chaos