Cathi Hight's: Member Retention Kit Program
Are you looking for a solid step-by-step process to improve your member retention?
Our self-paced Member Retention Kit Program is regularly used by smart organizations to create effective strategies across the Membership Life Cycle during even the most turbulent of times.
With the Member Retention Kit Program...
Step-By-Step Guide
Get the “Member Retention Kit” e-book emailed to you over a 45-day period to ensure you have plenty of time do the exercises and implement your retention plan
Strenghten the Membership Life Cycle
Create solid foundational practices that strengthen the Membership Life Cycle of Acquisition, Integration, Engagement, and Renewal of Members
Get Private Consulting
You have the option to work with Cathi Hight directly to customize your approach to fit your organization’s needs
Get everything you need
to develop an effective retention plan that works for your organization
Basic DIY Package
Member Retention Kit e-book
Private Facebook Community
Opportunity to purchase prior retention webinar replays
Opportunity to purchase consulting time with Cathi
Develop Your Strategic Retention Plan!
How do you analyze retention challenges and design a solid plan to increase retention rates?
The Member Retention Kit uses a step-by-step process to help you conduct a membership retention audit, identify specific retention challenges unique to your organization, and to develop a strategic retention plan with goals, strategies, tactics, and the process to measure and manage your outcomes.
It’s everything you need to develop an effective retention plan. The Kit includes over 200 pages of content, worksheets and templates, samples and articles written by Cathi Hight. Includes over 90 samples including, surveys, retention audits, retention plans, renewal and reinstatement letters, flyers and call scripts ready for you to modify or use as is!
The Kit is also endorsed by ACCE (Association of Chamber of Commerce Executives).
Section I – A Guide to Member Retention
Section II – The Retention Audit: Where We Are Now
Section III – Retention Resources: What Can We Leverage?
Section IV – Strategic Direction: The Retention Plan
Section V – Renewal and Reinstatement
Section VI – Great Ideas from the Field
PLUS Bonus Articles of Interest
Start your journey to creating a successful retention plan today!
Interested In Our Next Group Sessions?
Sign up for our waiting list for the next time we offer group packages, which include:
- online group sessions for each stage of building and launching your retention plan
- private session with Cathi to discuss the nuances for your organization
- and more!
What People Are Saying About The Member Retention Kit Program
The Member Retention Kit is a turn-key solution to developing a strong and effective Chamber of Commerce retention plan. From timelines to surveys, sample letters to forms, it’s all there, ready to go. We followed the step-by-step guidelines and now have a terrific, member-focused action plan. The kit gave us everything we needed to use with our staff, volunteers, members and Board.
Jane Clark, President,, Michigan West Coast Chamber of Commerce
The Member Retention Kit is great tool to use when establishing or restructuring your member retention plan. The Kit is easy to follow with many templates, sample surveys and case studies. Cathi provides answers to the member retention challenges and offers a systematic approach to retaining members over the long-term. The best part is we are already seeing the results!
Janet Noah, Director of Member Services,, Greater Brandon Chamber of Commerce
Cathi Hight and Hight Performance Group confront the issue of member retention head-on with a proactive approach. Their new retention kit helps Chamber executives like myself identify the ideal and the ‘at-risk’ member, develop migration strategies and compile and analyze reports that will assist with managing retention.
Pam Ridler, CCE, President,, Castle Rock CO Chamber of Commerce