Cathi Hight's: Member Retention Kit Program
Are you looking for a solid step-by-step process to improve your member retention?
Whether you are interested in learning at your own pace or could benefit from taking action with a group of your peers, our Member Retention Kit Program is for you!
Our current group program sessions begin February 26, 2025, so sign up today!
With the Member Retention Kit Program...
Step-By-Step Guide
Get the “Member Retention Kit” e-book emailed to you over a 45-day period to ensure you have plenty of time do the exercises and implement your retention plan
Learn With Your Peers
Be a part of our online group sessions to go through the exercises, ask questions, and develop your retention plan — see our current schedule below
Get Private Consulting
Work with Cathi Hight directly to customize your approach to fit your organization’s needs
Choose The Right Package for Your Organization's Needs
Get everything you need to develop an effective retention plan that works for your organization.
Basic
Member Retention Kit e-book
Private Facebook Community
Opportunity to purchase prior retention webinar replays
Opportunity to purchase consulting time with Cathi
Accelerate
Member Retention Kit e-book
Private Facebook Community
Three (3) Online Group Sessions with replays available
45-min private session with Cathi
Opportunity to purchase additional consulting time with Cathi
20% off your purchase of select retention-focused webinar replays
Fast Track
Member Retention Kit e-book
Private Facebook Community
Three (3) Online Group Sessions with replays available
45-min private session with Cathi
Three (3) additional 45-min check-in sessions with Cathi
20% off your purchase of select retention-focused webinar replays
Develop Your Strategic Retention Plan!
How do you analyze retention challenges and design a solid plan to increase retention rates?
The Member Retention Kit uses a step-by-step process to help you conduct a membership retention audit, identify specific retention challenges unique to your organization, and to develop a strategic retention plan with goals, strategies, tactics, and the process to measure and manage your outcomes.
It’s everything you need to develop an effective retention plan. The Kit includes over 200 pages of content, worksheets and templates, samples and articles written by Cathi Hight. Includes over 90 samples including, surveys, retention audits, retention plans, renewal and reinstatement letters, flyers and call scripts ready for you to modify or use as is!
The Kit is also endorsed by ACCE (Association of Chamber of Commerce Executives).
Section I – A Guide to Member Retention
Section II – The Retention Audit: Where We Are Now
Section III – Retention Resources: What Can We Leverage?
Section IV – Strategic Direction: The Retention Plan
Section V – Renewal and Reinstatement
Section VI – Great Ideas from the Field
PLUS Bonus Articles of Interest
Check Out Our Current Group Schedule
Enrollment is limited for each program session, so sign up today!
Initial Kickoff Session
Audit Debrief Session
Plan Debrief Session
12:00 pm – 1:00 pm Central Time
Wednesday, February 26, 2025
Wednesday, March 12, 2025
Wednesday, March 26, 2025
* Our next program session kicks off April 9, 2025
Start your journey to creating a successful retention plan today!
What People Are Saying About The Member Retention Kit Program
The Member Retention Kit is a turn-key solution to developing a strong and effective Chamber of Commerce retention plan. From timelines to surveys, sample letters to forms, it’s all there, ready to go. We followed the step-by-step guidelines and now have a terrific, member-focused action plan. The kit gave us everything we needed to use with our staff, volunteers, members and Board.
Jane Clark, President,, Michigan West Coast Chamber of Commerce
The Member Retention Kit is great tool to use when establishing or restructuring your member retention plan. The Kit is easy to follow with many templates, sample surveys and case studies. Cathi provides answers to the member retention challenges and offers a systematic approach to retaining members over the long-term. The best part is we are already seeing the results!
Janet Noah, Director of Member Services,, Greater Brandon Chamber of Commerce
Cathi Hight and Hight Performance Group confront the issue of member retention head-on with a proactive approach. Their new retention kit helps Chamber executives like myself identify the ideal and the ‘at-risk’ member, develop migration strategies and compile and analyze reports that will assist with managing retention.
Pam Ridler, CCE, President,, Castle Rock CO Chamber of Commerce