Cathi Hight's
Member Retention Kit
Interested in improving your member retention with a solid step-by-step process?
Get everything you need to develop an effective retention plan that works for your organization.
Choose the package below that works best for your team’s needs and gain access to:
• Cathi’s “Member Retention Kit” emailed to you over a 30-day period
• Private access to the Facebook community
• Opportunities to privately consult with Cathi Hight
• Opportunities to join Cathi’s monthly Deep Dive Webinars with 90-days access to replays
Start your journey to creating a successful retention plan today!
Basic
$ 195
Member Retention Kit
Private access to the Facebook community
Opportunity to purchase private consulting hours with Cathi Hight
Opportunity to purchase Deep Dive webinars
Accelerate
$ 295
Member Retention Kit
Private access to the Facebook community
Opportunity to purchase private consulting hours with Cathi Hight
PLUS
90-days access to Cathi’s monthly Deep Dive webinars
BONUS
Two previously recorded Deep Dive retention webinars
Fast Track
$ 495
Member Retention Kit
Private access to the Facebook community
90-days access to Cathi’s monthly Deep Dive webinars
PLUS
Two 45-minute phone consultations with Cathi Hight
BONUS
Two previously recorded Deep Dive retention webinars
Member Retention Kit
Develop Your Strategic Retention Plan!
How do you analyze retention challenges and design a solid plan to increase retention rates?
The Member Retention Kit uses a step-by-step process to help you conduct a membership retention audit, identify specific retention challenges unique to your organization, and to develop a strategic retention plan with goals, strategies, tactics, and the process to measure and manage your outcomes.
It’s everything you need to develop an effective retention plan. The Kit includes over 200 pages of content, worksheets and templates, samples and articles written by Cathi Hight. Includes over 90 samples including, surveys, retention audits, retention plans, renewal and reinstatement letters, flyers and call scripts ready for you to modify or use as is!
The Kit is also endorsed and distributed through the ACCE (Association of Chamber of Commerce Executives).
- Section I – A Guide to Member Retention
- Section II – The Retention Audit: Where We Are Now
- Section III – Retention Resources: What Can We Leverage?
- Section IV – Strategic Direction: The Retention Plan
- Section V – Renewal and Reinstatement
- Section VI – Great Ideas from the Field
- PLUS Bonus Articles of Interest
The Member Retention Kit is a turn-key solution to developing a strong and effective Chamber of Commerce retention plan. From timelines to surveys, sample letters to forms, it’s all there, ready to go. We followed the step-by-step guidelines and now have a terrific, member-focused action plan. The kit gave us everything we needed to use with our staff, volunteers, members and Board.
Jane Clark, President, West Coast Chamber of Commerce
The Member Retention Kit is great tool to use when establishing or restructuring your member retention plan. The Kit is easy to follow with many templates, sample surveys and case studies. Cathi provides answers to the member retention challenges and offers a systematic approach to retaining members over the long-term. The best part is we are already seeing the results!
Janet Noah, Director of Member Services, Greater Brandon Chamber of Commerce
Cathi Hight and Hight Performance Group confront the issue of member retention head-on with a proactive approach. Their new retention kit helps Chamber executives like myself identify the ideal and the ‘at-risk’ member, develop migration strategies and compile and analyze reports that will assist with managing retention.
Pam Ridler, CCE, President, Castle Rock CO Chamber of Commerce